{"id":83984,"date":"2021-03-19T03:16:32","date_gmt":"2021-03-18T16:16:32","guid":{"rendered":"https:\/\/itt.com.au\/?p=83984"},"modified":"2021-03-19T03:16:32","modified_gmt":"2021-03-18T16:16:32","slug":"how-ai-is-reshaping-the-future-of-the-patient-provider-experience","status":"publish","type":"post","link":"https:\/\/itt.com.au\/how-ai-is-reshaping-the-future-of-the-patient-provider-experience\/","title":{"rendered":"How AI is reshaping the future of the patient-provider experience"},"content":{"rendered":"\n<p>The greater our understanding and familiarity with Artificial Intelligence (AI) becomes in healthcare, the greater the magnitude of its impact on the patient and provider experience as a whole. The adoption of AI technology and applications has already shown its powerful transformative potential in how healthcare is delivered, received and trusted by both patients and practitioners.<\/p>\n\n\n\n<p>AI intersects with the healthcare industry on every level from appointment scheduling and two-way automated correspondence to the testing, diagnosing and treatment processes.<\/p>\n\n\n\n<hr class=\"wp-block-separator\" \/>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p><strong>83 percent of patients described poor communication as the worst part of the patient experience in 2020<\/strong><\/p><\/blockquote>\n\n\n\n<hr class=\"wp-block-separator\" \/>\n\n\n\n<p>AI can greatly impact the credibility and value that a medical office possesses by streamlining patient touch points, creating efficient communication patterns and the safe, proactive use of patient data.&nbsp;<a href=\"https:\/\/klasresearch.com\/report\/patient-perspectives-on-patient-engagement-technology-2020\/1670\" target=\"_blank\" rel=\"noreferrer noopener\">KLAS<\/a>&nbsp;shows that 83 percent of patients described poor communication as the worst part of the patient experience in 2020, emboldening the need and desire for effective and consistent patient-provider correspondence.<\/p>\n\n\n\n<p>Covid has ignited discourse surrounding the disconnection, loneliness and increased feelings of depression that have cascaded across the world as a result of reduced social interaction.<\/p>\n\n\n\n<p>As we continue to navigate AI and our shared experience of living through this pandemic, AI will continue to cultivate the patient\/provider experience in the following ways:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-1-collaborative-communication\"><strong>1. Collaborative communication<\/strong><\/h3>\n\n\n\n<p>Automated patient communication and information collection can considerably free up time and energy spent on tedious, time-consuming tasks such as appointment booking, reminders, dealing with no-shows and payment remittances.<\/p>\n\n\n\n<p>According to a study by the&nbsp;<a href=\"https:\/\/www.acpjournals.org\/doi\/10.7326\/M16-0961?articleid=2546704\" target=\"_blank\" rel=\"noreferrer noopener\">Annals of American Medicine<\/a>, doctors spend only 27 percent of their time with patients.<\/p>\n\n\n\n<hr class=\"wp-block-separator\" \/>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p><strong>Doctors spend only 27 percent of their time with patients.<\/strong><\/p><\/blockquote>\n\n\n\n<hr class=\"wp-block-separator\" \/>\n\n\n\n<p>This allocation of time considerably interferes with physicians\u2019 ability to create a trusting, collaborative relationship with their patients \u2013 one where a patient\u2019s needs, goals and lifestyle are perceived as valued.<\/p>\n\n\n\n<p>When this type of relationship is established, patients tend to become more involved and proactive in their healthcare journey. They are more likely to value the credibility of their practitioner and adherence to their treatment regime.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-increased-accessibility-to-healthcare\"><strong>2. Increased accessibility to healthcare<\/strong><\/h3>\n\n\n\n<p>Virtual and telehealthcare supported by AI enable patients to perform critical tasks from home without the time, expenses and inconvenience of transport. This is especially critical for patients who live in remote areas.<\/p>\n\n\n\n<p>Intake forms, symptom-checks, Covid pre-screening and submissions of updated health care information can all be performed immediately from home with the assistance of AI.<\/p>\n\n\n\n<hr class=\"wp-block-separator\" \/>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p><strong>57 percent of patients are willing to try remote health care and 77 percent of patients report a high level of satisfaction with it.<\/strong><\/p><\/blockquote>\n\n\n\n<hr class=\"wp-block-separator\" \/>\n\n\n\n<p>Virtual and telehealth appointments have increased value as a result of the pandemic and patients are on board. According to a survey by&nbsp;<a href=\"https:\/\/mspei.org\/wp-content\/uploads\/2019\/10\/DI_Virtual-consumer-survey.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Deloitte<\/a>, 57 percent of patients are willing to try remote health care and 77 percent of patients report a high level of satisfaction with it.<\/p>\n\n\n\n<p>AI\u2019s real-time transmission of information between patients and doctors helps practitioners be more well-prepared and grant more time for patients they see online and virtually.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-3-streamlined-and-secure-data-collection\"><strong>3. Streamlined and secure data collection<\/strong><\/h3>\n\n\n\n<p>Trust in the protection of sensitive medical information is of significant importance to patients. While this concern is entirely valid, AI can help spot and prevent damaging breaches of online privacy by:<\/p>\n\n\n\n<ul><li><strong>Analysing<\/strong>&nbsp;network behaviour in real-time<\/li><li><strong>Immediately flagging<\/strong>&nbsp;suspicious activity<\/li><li><strong>Monitoring<\/strong>&nbsp;data patterns and flow<\/li><li><strong>Maintaining<\/strong>&nbsp;an in-depth analysis of historical data<\/li><li><strong>Assisting<\/strong>&nbsp;in launch counter-attacks to breaches<\/li><\/ul>\n\n\n\n<p>According to a&nbsp;<a href=\"https:\/\/www.gartner.com\/en\/newsroom\/press-releases\/2020-02-25-gartner-says-over-40-percent-of-privacy-compliance-technology-will-rely-on-artificial-intelligence-in-the-next-three-years\" target=\"_blank\" rel=\"noreferrer noopener\">Gartner survey<\/a>, more than 40 percent of privacy compliance technology will rely on AI by the end of 2023.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-4-accelerated-patient-treatment\"><strong>4. Accelerated patient treatment<\/strong><\/h3>\n\n\n\n<p>The rapid speed that AI can process information has already proven valuable across different fields of medicine from family medicine, to diagnostic radiology, to complex surgical operations.<\/p>\n\n\n\n<p>AI\u2019s ability to extensively store both new and historical data enables it to interpret the needs of a patient with greater urgency. According to&nbsp;<a href=\"https:\/\/www.forbes.com\/sites\/bernardmarr\/2018\/07\/27\/how-is-ai-used-in-healthcare-5-powerful-real-world-examples-that-show-the-latest-advances\/?sh=20cb8a875dfb\" target=\"_blank\" rel=\"noreferrer noopener\">Forbes<\/a>, AI technology has accelerated the diagnosis process with advanced image scanning \u2013 an MIT-developed AI algorithm can currently analyse 3D scans up to 1,000 times faster than existing review systems.<\/p>\n\n\n\n<hr class=\"wp-block-separator\" \/>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p><strong>The reduced time traditionally needed to analyse and assess this information can drastically enhance the volume of patients treated.<\/strong><\/p><\/blockquote>\n\n\n\n<hr class=\"wp-block-separator\" \/>\n\n\n\n<p>Mechanical medical instruments and tools programmed with AI can also help instruct physicians to achieve optimal results during treatments. The reduced time traditionally needed to analyse and assess this information can drastically enhance the volume of patients treated, therefore progressing their path to improved health.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-5-more-meaningful-patient-and-practitioner-engagement\"><strong>5. More meaningful patient and practitioner engagement<\/strong><\/h3>\n\n\n\n<p>AI\u2019s power to simplify and speed up healthcare communications, diagnoses and applied treatments is inextricably linked with the quality of care patients receive and that practitioners can offer.<\/p>\n\n\n\n<p>In a&nbsp;<a href=\"https:\/\/mspei.org\/wp-content\/uploads\/2019\/10\/DI_Virtual-consumer-survey.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Deloitte<\/a>&nbsp;survey, more than 50% of respondents expressed they would switch providers due to inadequate information-sharing and communication, and difficulty in accessing a health professional by phone or email. On the flip side, a Medscape&nbsp;<a href=\"https:\/\/www.medscape.com\/viewarticle\/944594#:~:text=Critical%20care%20physicians%20now%20top,reduction%20from%2054%25%20last%20year.\" target=\"_blank\" rel=\"noreferrer noopener\">report<\/a>&nbsp;revealed that 42% of physicians report experiencing burnout.<\/p>\n\n\n\n<hr class=\"wp-block-separator\" \/>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p><strong>More than 50 percent of respondents expressed they would switch providers due to inadequate information-sharing and communication.<\/strong><\/p><\/blockquote>\n\n\n\n<hr class=\"wp-block-separator\" \/>\n\n\n\n<p>The demand for stronger physician engagement is high and clearly necessary to the needs of patients. With stronger automated tools in place, healthcare professionals can dismiss additional responsibilities that only burden them with greater pressure.<\/p>\n\n\n\n<p>AI can assist with protecting the health of a healthcare team, which inevitably translates to offering more robust, engaged and impactful care to the patients that they interact with every day.<\/p>\n\n\n\n<p>According to&nbsp;<a href=\"https:\/\/greatergood.berkeley.edu\/article\/item\/building_empathy_in_healthcare\" target=\"_blank\" rel=\"noreferrer noopener\">Greater Good Magazine<\/a>&nbsp;published by the University of California Berkeley, human empathy and compassion are directly linked to building trust and improving recovery rates. Burnout prevents providers from having the capacity to offer this to patients. However, with AI streamlining, these feelings of overwhelm have the potential to transform into feelings of empowerment that positively impact the health of patients.<\/p>\n\n\n\n<p>As digital communication and information processing tool, AI and its continuous adoption in the healthcare industry will inherently have a growing impact on the patient and provider experience. We\u2019re only just beginning to learn how to harness the power of AI in ways that cultivate stronger healthcare systems \u2013 and ensure that the value of connection akin to the human condition is not lost but rather nurtured in its use among healthcare providers.<\/p>\n    \t    \t","protected":false},"excerpt":{"rendered":"<p><\/p>\n","protected":false},"author":1,"featured_media":83985,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"categories":[11],"tags":[4],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.4 (Yoast SEO v22.7) - 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