Services > Phone systems
Ensuring your business has a reliable phone system which meets your unique communication needs is so important. Modern phone systems don’t just manage inbound and outbound calls – the capabilities are extensive. From call centre functionality through to the ability to record for quality assurance, phone systems can improve your business’ productivity, facilitate training and improve customer support.
We provide on-premise, public cloud-hosted and private cloud-hosted phone systems. We will install and troubleshoot your phone system and provide free training for your team.
Manage a call centre and distribute inbound calls to available staff
Analyze the number of calls made on any given day to better manage customer service resourcing and scheduling
Record or enable a manager to listen in on customer service calls to support quality assurance and training
Use your message on hold to advertise your latest promotion of service
Alert staff to attend to the customer, for example as a nurse call in the medical or aged care fields or as a paging system for poker machines
IT&T recommend Panasonic phone systems for their superior design, operation, flexibility, scalability and reliability. Which particular phone system we recommend for you will be based on the size of your organization, quantity and budget. Each brand has slightly different capabilities but all can fulfill the needs of your office.
We have partnered with Australia’s largest BroadWorks SaaS platform provider,
Access4, to offer you an end-to-end solution so you can save money, time, and lower the risks and complications of not owning your on-premise equipment.
Experience the freedom to focus on your organizations goals and benefit from:
Complications of not owning your on-premise equipment
Reduce the risks
Lower IT costs
Save time
To get a free quote on a phone system which meets the needs of your business.
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