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How IT&T Cloud Phone Integration Can Benefit Medical Centres

September 5, 2023

Identify Callers and Provide Better Care

In today's healthcare environment, medical centres are under increasing pressure to improve communication and efficiency. IT&T cloud phone integration can help clinics achieve these goals, leading to better patient care.

Improved Communication

One of the most significant benefits of IT&T cloud phone integration, is that it allows clinics to improve communication with patients and staff. For example, cloud phones can be used to set up call queues, which can help reduce patient wait times. Cloud phones can also be used to make video calls, which can be helpful for consultations and remote patient care.

In addition, IT&T cloud phone integration can help staff identify callers and address them by name. This is especially important in healthcare, where patients may be feeling vulnerable or anxious. By knowing who is calling, staff can provide more personalised and efficient care.

Increased Efficiency

IT&T cloud phone integration can also help clinics improve efficiency. For example, cloud phones can be used to automate tasks such as call routing and scheduling. This can free up staff time so they can focus on patient care.

In addition, IT&T cloud phone integration can help staff track phone calls and other communications. This information can be used to improve the quality of care and identify areas where efficiency can be improved.

Enhanced Security

IT&T cloud phone integration can also help clinics improve security. Cloud phone providers use the latest security features to protect patient data. This can help all medical centres comply with the Australian Privacy Act and protect patient privacy.

Reduced Costs

IT&T cloud phone integration can also help clinics save money. Cloud phone providers typically charge a monthly subscription fee, which can be lower than the cost of maintaining a traditional phone system.

In addition, cloud phones do not require any hardware or software to be installed on-site. This can save on capital costs and maintenance expenses.


Overall, IT&T cloud phone integration can be a valuable tool that improves communication, efficiency, and security. By taking advantage of the benefits of cloud phone integration, clinics not only provide better care to their patients but also save time and money in the long run.

Here are some additional benefits of IT&T cloud phone integration:

  • Improved scalability: Cloud phones can be easily scaled up or down to meet the needs of an increasing or decreasing service footprint. This is especially helpful during impactful environmental events such as the COVID pandemic.
  • Improved flexibility: Cloud phones can be used from anywhere with an internet connection, which can be helpful for clinics with multiple locations or staff who are off-site or travelling.
  • Improved disaster recovery: Cloud phones are hosted in the cloud, so they are not susceptible to damage from natural disasters or other events that could impact a traditional phone system. An example would be the recent severe flooding in Australian eastern states.

Recommended and approved by hundreds of health clinics and medical centres

If you are a clinic looking for ways to improve communication, efficiency, security, and scalability, IT&T cloud phone integration is a solution worth considering. Our many long-term clients consider our team as partners in helping their practices not just survive but thrive. 24/7 support – our team is your team.

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