Telecom > Business Phones > 3CX
Here are just some of the features you can take advantage of with 3CX.
Never miss a call through the 3CX call queuing system. If no one is available to take the call immediately, the caller will enter a queue. This feature is available in the pro and enterprise plans.
Get your very own digital receptionist or IVR (Interactive Voice Response) with the 3CX automated attendant system. This involves a voice menu system which directs callers to the appropriate person or department, or responds to incoming calls out of hours or when no one is immediately available to take the call.
Access simple and flexible voicemail services with 3CX. With 3CX voicemail you can retrieve voicemail messages from anywhere from any device and be notified of new voicemails so you never miss a message.
Comprehensive call reporting ensures you can track call centre performance in real time. With 3CX call reports you can gather data on length of calls, number of calls, queue performance, unanswered calls, abandoned calls and more. Custom call reporting and call log reports arm you with the reporting tools and insights you need to optimise call centre productivity and maximise customer satisfaction.
With 3CX, your team can receive calls from anywhere. The web client and desktop apps make it easy to enable a remote workforce. Calls can be diverted to smartphones and the system can be managed remotely.
Easily and securely record calls to monitor performance and customer satisfaction. Setup call recording to leverage the opt-in and opt-out feature. Managing call recordings has never been easier with the ability to search, play, download, archive, compress, delete, purge, export, score, or add notes to call recordings via the 3CX web portal.
Enable multiple users to be allocated to the same deskphone at different times. Perfect for a hot desk environment where employees don’t have a fixed desk. 3CX hot desking is simple for administrators to configure from the management console as well as quick and easy for users to login and begin making and receiving calls.
Seamlessly work across Microsoft and 3CX apps with 3CX Microsoft Dynamics 365 integration. Sync your contacts, calendar statuses and tasks. Launch calls directly from the Microsoft 365 interface with the 3CX Click2Call functionality. Manage your 3CX administration from within Microsoft 365. End-to-end 3CX Microsoft 365 integration and 3CX Microsoft Teams integration makes it easy and seamless for the user.
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