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Help & FAQ

What are You Looking For?

Find answers and solutions to common IT issues. If you can’t find an answer, contact us and we’d be happy to help.

Best Practice FAQ
Pracsoft & Medical Director FAQ
Health Professional Online Services (HPOS) FAQ
Medicare PKI Certs
How to clear unnecessary updates from HAU
How to Change Your Best Practice Password
Not able to open Patient information (MD 3.15.3)

How to set up SMS reminders in Pracsoft
PENCAT Installation and Configuration Guide
How to Connect HMR AlertLink to SonicHealth Fetch Download
Link to Laverty download
Link to Healthlink download
Link to Promedicus download – Click on Support then Software Download
Link to Pulse Download
Link to Iris Referrer download
Link to Argus Download
Link to eClinic download
Link to Download Inteleviwer PC
Link to Panavista Download If you refer patients to Wollongong Hospital Radiology and would like to view images online then you need to download this software

Panasonic
Panasonic Phone FAQ
Panasonic Heartbleed Vulnerability
Unify
LG-Aria

To fix this problem go to registry

HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows/CurrentVersion/Policies/System

and

create a new DWORD entry

with the name EnableLinkedConnections and value 1

Select 64bit if your os is 64bit and 32bit if your os is 32bit

Panasonic

Panasonic Phone FAQ
Panasonic Heartbleed Vulnerability

Telstra Business Broadband ADSL and NBN number – 1800 066 594

Telstra Business Faults Number – 13 22 55
Telstra Business Line Test Number – 1800 663 878
Telstra iPhone Unlocking Team Number – 1800 782 489
Telstra Fax Line Test Number – 1300 368 909
Telstra Call Feature

To forward all calls: Dial *21(PhoneNumber) #
To forward when there is no answer: Dial *621(phoneNumber) #
Forward calls when phone is set to busy: Dial *24(PhoneNumber)#
Call forward selected numbers: Dial *92#

Panasonic
Panasonic Phone FAQ
Panasonic Heartbleed Vulnerability

Android

How to set up your Exchange ActiveSync account your Andriod device

Apple

How to setup your email on your iPhone

How to setup your Exchange ActiveSync account on your iPhone device

Kyocera How-to: Changing the Behavior of MP Tray to Act as a Cassette

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