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Best Practice FAQ
Pracsoft & Medical Director FAQ
Health Professional Online Services (HPOS) FAQ
Medicare PKI Certs
How to clear unnecessary updates from HAU
How to Change Your Best Practice Password
Not able to open Patient information (MD 3.15.3)

How to set up SMS reminders in Pracsoft
PENCAT Installation and Configuration Guide
How to Connect HMR AlertLink to SonicHealth Fetch Download
Link to Laverty download
Link to Healthlink download
Link to Promedicus download – Click on Support then Software Download
Link to Pulse Download
Link to Iris Referrer download
Link to Argus Download
Link to eClinic download
Link to Download Inteleviwer PC
Link to Panavista Download If you refer patients to Wollongong Hospital Radiology and would like to view images online then you need to download this software

If this issue happens means the server cannot be located.
It will be network issue.
You need to check the network connectivity.
Check the physical cable is firmly plugged in to the back of the pc and to the wall socket.
If using wifi ensure you are connected to your wifi network.
Reboot the pc.
If all fails please contact IT&T helpdesk on (02)4224 8120.

The last difference between Windows 10 Pro and Home is the Assigned Access function, which only the Pro has.
You can use this function to determine which app other users are allowed to use.
That means you can set up that others that use your computer or laptop can only access the Internet, or everything but.

In the Settings window, navigate to System > About.
Scroll down a bit and you’ll see the information you’re after.
Navigate to System > About and scroll down.
You’ll see the “Version” and “Build” numbers here.

1- In the search box on the taskbar, type devices and printers

2- Tap or click Devices and Printers (control panel).

3- Touch and hold your printer or right click on it.

4- Touch or click Printer Properties .

5- On the General tab, click or tap Print Test Page

1- On the desktop, navigate to the home page by pressing the Windows key on the keyboard or by clicking the bottom left of the screen.

2- On the home page, enter the word “printer”. A search is carried out automatically.

3- Click Settings.

4- In the search results, select View devices and printers.

5- Right-click the printer icon and select Printer Properties.

6- Click the Print Test Page button in the lower right of the dialog box.

1- Click the Windows start button.

2- Select Control Panel

3- Choose Devices and Printers.

4- Right-click the printer and choose Printer Properties.

5- Click “Print a Test Page”.

6- After the test page prints, click OK.

Panasonic
Panasonic Phone FAQ
Panasonic Heartbleed Vulnerability
Unify
LG-Aria

To fix this problem go to registry
HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows/CurrentVersion/Policies/System
and create a new DWORD entry with the name Enable Linked Connections and value 1
Select 64bit if your os is 64bit and 32bit if your os is 32bit

To turn two-step verification on or off:

1-Go to Security settings and sign in with your Microsoft account.

2-Under the Two-step verification section, choose Set up two-step verification to turn it on, or choose Turn off two-step verification to turn it off.

3-Follow the instructions.

right click on pdf select open with then select other applications
choose adobe acrobat reader and tick the box that says always use this application

Please go to portal.office.com and login with your email and password.
Once in, click on outlook.
Then click on the calendar icon.
Select the calendar and then.
Click on the three little dots next to the calendar and then click on sharing and permissions.
Invite the co-workers and supply them with appropriate permissions.
And lastly, they can go in their outlook and open the shared calendar and then edit it.

Panasonic

Panasonic Phone FAQ
Panasonic Heartbleed Vulnerability

Telstra Business Broadband ADSL and NBN number – 1800 066 594

Telstra Business Faults Number – 13 22 55
Telstra Business Line Test Number – 1800 663 878
Telstra iPhone Unlocking Team Number – 1800 782 489
Telstra Fax Line Test Number – 1300 368 909
Telstra Call Feature

To forward all calls: Dial *21(PhoneNumber) #
To forward when there is no answer: Dial *621(phoneNumber) #
Forward calls when phone is set to busy: Dial *24(PhoneNumber)#
Call forward selected numbers: Dial *92#

Panasonic
Panasonic Phone FAQ
Panasonic Heartbleed Vulnerability

Android

How to set up your Exchange ActiveSync account your Android device

Apple

How to setup your email on your iPhone

How to setup your Exchange ActiveSync account on your iPhone device

Go to the main screen on your iPhone and locate the settings application.
Scroll down until you find the mail tab and look for accounts.
Touch the “Accounts” tab and select “Add Account”.
Select Microsoft Exchange.
Enter in your email address and call the description whatever you like.
Simply once you have enter in all the relevant information can you please touch the next button.
Once prompted you will be provided with 2 options, please select the “Sign in” option.
Please select Work or school account.
Proceed with entering in your password and enter in the two-factor code being sent to your phone – please click verify.
.To finalize your account please select which items you want to
integrate with your phone.
Then simply select Save.
And your done!

Please follow the instructions below: ·

Download the Panasonic MobilPhone (softphone) app. Figure 1.
Go into settings and then SIP settings and fill in the details. Figure 2.
Go back and you will get a green light. Figure 3.

1- Press the Menu button

2- Navigate to Adjust/Maintenance

3- Navigate to Service

4- Navigate to Print Network Status Page

5- Press OK

1- Press the GO button to wake the printer

2- Press the Menu button

3- Navigate to Adjust/Maintenance

4- Navigate to Service

5- Navigate to Print Network Status Page

6- Press OK twice

1- Press the Menu button

2- Navigate to Adjust/Maint

3- Navigate to Service Setting

4- Navigate to Network Status

5- Press OK

1- Press the Menu button

2- Navigate to Adjust/Maint and press OK

3- Navigate to Service Setting and press OK

4- Navigate to Network Status and press OK twice

1- Press the System Menu / Counter button

2- Navigate to and select Report

3- Navigate to and select Report Print

4- Select Network Status Page

5- Select Yes

System Menu > Reports > Print Report > Status Page > Yes.

Kyocera How-to: Changing the Behavior of MP Tray to Act as a Cassette

Within the management menu, click “Printing Preferences.
Scroll through the menu to see various configuration options and find the option to select whether you wish to print in color or black and white.
Select “black and white” and set any other desired settings, such as paper size.

To configure Paper Tray Settings, Select User tools/ Counter.
Select Tray Paper Settings.
There are three screens, which allow you to configure your paper tray setting depending on your needs.
Select Tray 1 and then Select OK.
Select Tray Paper Size: Tray 1.

To change your printer IP address, type its current IP address into the address bar of a web browser.
Then go to the Settings or Network page and change your printer’s network to a static/manual IP address.
Finally, type in the new IP address.

Press the Menu button.Navigate to Device Common and press OK.
Navigate to Timer Setting and press OK.
Login.Navigate to Power Off Rule and press OK.
Navigate to Network and press OK.
Select Off and press OK.

Toner particles of the incorrect size can lead to poor print quality with streaky grey background or ghosting on the page.
KYOCERA Document Solutions toner contains ceramic cleaning beads which are essential to ensure the printer drum is clean and particle free.

Dial the receipent’s fax number by using the dial pad on the machine.
View the small screen next to the number pad to check that the number was entered correctly.
Press the “Send” button to send your fax to the recipient.
Wait for the machine to send the fax and to collect your confirmation page that will print.

Toner cartridges are both recyclable and reusable, so more eco-friendly options for disposal exist.
There are two main choices for keeping printer cartridges out of landfills: recycling and refilling them.
If you want to refill your ink cartridges, there are two options.
Reseal the ink cartridge after refilling it.

The average lifespan of a printer is around 3-5 years.

Out of this time period, you may face to many problems such as:

1.You’re not up to Date with New Security.

2.You’re Spending Too Much Money.

3.Your Printer No Longer Fits Your Needs.

4.Your Prints are Lower Quality.

5.Your Printer is Slow.

So, the best option is to replace your printer with a brand new one.

Step 1: Open an Internet browser (such as Internet Explorer) and enter http://dlinkrouter.local or http://192.168.0.1 into the address bar.

Step 2: Enter the password for your Admin account in the field provided.

Step 3: Move the cursor to the Features tab and then click Port Forwarding from the drop-down menu.

Step 1: Open an Internet browser (such as Internet Explorer) and enter http://dlinkrouter.local or http://192.168.0.1 into the address bar.

Step 2: Enter the password for your Admin account in the field provided.

Step 3: Move the cursor to the Features tab and then click Port Forwarding from the drop-down menu.

ReadyNAS iSCSI target as a Datastore Create an iSCSI LUN

Go to Shares·
Click New LUN· Enter new share properties·
Click Create.
Assign iSCSI LUN to a LUN Group.
Go to iSCSI·
The newly created iSCSI LUN will appear in Unassigned LUNs·
The LUN can be added to an existing Group, or a new Group can be created by click New Group.
To add the LUN to a group left click on the LUN and click Assign.
Select the LUN group from Assign To.
Click Apply.
To assign/change security properties of the LUN group click on Properties of the LUN group.

vSphere: Configure iSCSI HBA

Open up the vSphere client.
Navigate to the Configuration tab, and select the Storage Adapters option under the Hardware section.
Select the iSCSI Software Adapter (vmhba33 in our case), then click the Properties button in the section below.
In the Properties window, click on Configure, then select the checkbox to Enable the service.
Click OK.
In the same Properties window, select the Dynamic Discovery tab.
Click the Add button, and type in the IP/hostname of your ReadyNAS.
Fill in any CHAP information here if specified, then click OK, Close.
The server will then ask you to rescan the bus, select Yes.
If no errors occurred, you should now see your ReadyNAS iSCSI targets displayed in the vSphere client.

vSphere: Add the new iSCSI datastore

Now that the ESX server can talk to the ReadyNAS iSCSI target, we will create a datastore on the target.
Navigate to the Configuration tab, and select the Storage option under the Hardware section.
Click on Add Storage in the upper-right corner.
For Storage Type, select the Disk/LUN option.
Click Next.
Select the recently created target.
Click Next.·
In ESXi 5.X a File System Version must be selected at this stage.
The following page is displayed, please select the File System accordingly then click Next.
This next page reviews the target layout.
Click Next.
Enter a name for the datastore.
Click Next.
This next page lets you select the formatted block size, here we will leave the defaults.
Click Next.
You are now shown a review confirmation page.
Click Finish if everything looks good.

vSphere: Using the new datastore

. Now that the ReadyNAS is connected to your ESX server, you can now create new Virtual Machines, and store their files directly on the ReadyNAS!

Step 1: Open an Internet browser (such as Internet Explorer) and enter http://dlinkrouter.local or http://192.168.0.1 into the address bar.

Step 2: Enter the password for your Admin account in the field provided.

Step 3: Move the cursor to the Features tab and then click Port Forwarding from the drop-down menu.

Step 1: Open an Internet browser (such as Internet Explorer) and enter http://dlinkrouter.local or http://192.168.0.1 into the address bar.

Step 2: Enter the password for your Admin account in the field provided.

Step 3: Move the cursor to the Features tab and then click Port Forwarding from the drop-down menu.

ReadyNAS iSCSI target as a Datastore Create an iSCSI LUN

Go to Shares· Click New LUN· Enter new share properties·

Click Create

Assign iSCSI LUN to a LUN Group

Go to iSCSI· The newly created iSCSI LUN will appear in Unassigned LUNs· The LUN can be added to an existing Group, or a new Group can be created by click New Group.· To add the LUN to a group lieft click on the LUN and click Assign. Select the LUN group from Assign To. Click Apply. To assign/change security properties of the LUN group click on Properites of the LUN group.

vSphere: Configure iSCSI HBA

. Open up the vSphere client.. Navigate to the Configuration tab, and select the Storage Adapters option under the Hardware section.. Select the iSCSI Software Adapter (vmhba33 in our case), then click the Properties button in the section below.. In the Properties window, click on Configure, then select the checkbox to Enable the service. Click OK.. In the same Properties window, select the Dynamic Discovery tab.. Click the Add button, and type in the IP/hostname of your ReadyNAS.. Fill in any CHAP information here if specified, then click OK, Close.. The server will then ask you to rescan the bus, select Yes. If no errors occurred, you should now see your ReadyNAS iSCSI targets displayed in the vSphere client.

vSphere: Add the new iSCSI datastore

· Now that the ESX server can talk to the ReadyNAS iSCSI target, we will create a datastore on the target.· Navigate to the Configuration tab, and select the Storage option under the Hardware section.. Click on Add Storage in the upper-right corner.· For Storage Type, select the Disk/LUN option. Click Next.· Select the recently created target. Click Next.· In ESXi 5.X a File System Version must be selected at this stage. The following page is displayed, please select the File System accordingly then click Next.· This next page reviews the target layout. Click Next.· Enter a name for the datastore. Click Next.· This next page lets you select the formatted block size, here we will leave the defaults. Click Next.· You are now shown a review confirmation page. Click Finish if everything looks good.

vSphere: Using the new datastore

. Now that the ReadyNAS is connected to your ESX server, you can now create new Virtual Machines, and store their files directly on the ReadyNAS!

Open up the command prompt window on your computer.
You can do this by searching for “cmd” or right clicking on the windows home icon in the bottom left corner of the screen.
In the command window type in “wmic bios get serial number”.
The serial number will then be displayed.

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